RETURNS AND REFUNDS
Returns & Refunds
Find out how to request a return for vintage or second-hand clothing, when to contact EKVINTA and what happens after you submit your request.
What is EKVINTA’s return period?
EKVINTA offers an additional 30-day return period for a change of mind. Contact returns@ekvinta.com within 30 days of receiving the item to start this return. This is in addition to your legal 14-day right to withdraw from an online purchase without giving a reason. After notifying us of a legal withdrawal, send the item back within 14 days. Your statutory rights for faulty or incorrectly described goods remain unaffected.
What condition must returned items be in?
For our additional 30-day change-of-mind return, please keep the item unused, unwashed and in the condition received. Under the legal 14-day withdrawal right, you may inspect the item as you would in a shop; handling beyond that may reduce its value, but does not automatically remove your withdrawal right. Different rules apply to faulty or incorrectly described goods.
How do I return an item?
Before sending an item back, email returns@ekvinta.com with a brief reason for your return. We can then confirm the return and give you any necessary instructions.
Send returns to: Edvinas Šmitas, Statybininkų g. 33-42, Alytaus m., Alytaus m. sav., 63407 Lithuania.
How and when will I be refunded?
For a legal withdrawal, we refund the item price and the original standard delivery charge within 14 days of your notice. We may wait until we receive the item or evidence that you have sent it back. Extra cost for a delivery option more expensive than standard delivery is not refunded. For our additional 30-day change-of-mind return, we refund the item price after the return is received and checked; original shipping is not included in that extra offer. Payments are returned using the original payment method unless we agree otherwise.
Who pays for return shipping?
For a change-of-mind return, you pay the direct cost of return postage when this was disclosed before purchase. We recommend tracked shipping so you can show when an item was sent. If an item is faulty or not as described, contact us before sending it back so we can arrange the return in line with your legal rights.
What if my order is wrong, damaged or missing?
Wrong item received
Email returns@ekvinta.com if you receive the wrong item. We will check our inventory. If we confirm the mistake, we will send the correct item free of charge or offer a full refund for the order.
Damaged or missing order
If your order arrives damaged or does not arrive, email returns@ekvinta.com as soon as possible. We will investigate with the courier, review your case individually and work with you to find a fair solution.
Withdraw from contract here · Request a return
Use this form to identify your order and the item(s) you want to return. If you submit it within the legal 14-day withdrawal period, it is your notice that you are withdrawing from the contract for those items; no reason is required. You can also use it for EKVINTA’s additional 30-day return period. You will receive an email copy of your request with its submission time and details.